"68% of HR execs regret their choice in HCM provider selection due to poor customer service, not UX, product functionality or even Price!"
- Kelton Global Research
What makes our Support and Services unparalleled?
Decusoft offers VIP accessibility, expert customer service, rapid response times and personalized post implementation support to all of our customers. What’s more, we don’t outsource any of it. It’s that simple.
Our services begin with a team of senior in-house experts that are dedicated to rapid response times for an efficient customized implementation. Your team of dedicated Implementation Specialists make themselves intimately familiar with your account to deliver top service to your business. And they stay with you from start to finish and even beyond.
Why is this important? It ensures continuity of service. It also means fewer headaches for you and significant savings in both time and resources.
With this model, we’ve enjoyed customer satisfaction and retention rates of >90%. What’s more, our professional services development, implementation and support teams are senior technologists with an average of 20+ years of experience in multi-employer plans, benefit administration practices, and technology. You have instant access to top experts for any and all questions and issues that arise.
Now that’s VIP treatment.